Terms and conditions

By ordering from Sprinkles wedding & cake designs you agree to the following Terms & Conditions.
In light of the ongoing covid-19 situation we have amended our terms to offer greater reassurance for anyone booking a cake order in advance: In the event of a government or local council mandated shutdown we promise to refund your order in full, or hold it for a date in the future of your choosing (whichever option is preferred by the customer). If a customer needs to cancel an order due to any other circumstances it will be subject to our standard T&Cs.
Deposit is needed to confirm online and telephone orders and until payment is received your order cannot be guaranteed. For orders booked payment is strongly recommended by bank transfer and we reserve the right to cancel any order still awaiting payment on the delivery date. Receipt of your invoice is taken as confirmation of your order and because we may have had to turn away other clients and start preparations for your order invoices will remain payable in the event of cancellation or postponement.
All our cakes and cupcakes are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within 24 hours of receipt. Sprinkles wedding & cake designs will not accept liability for any complaints made after this time.
We reserve the right to use photographs of orders we prepare on our website, blog, and Facebook pages. 
If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. Orders cancelled 14 working days or more before the delivery/collection date will receive 50% refund if full payment is made. excluding deposit ( non refundable)

Refunds and credit notes are provided at sprinkles wedding & cake designs discretion.in exceptional circumstances.

Wedding Cakes

To secure your booking I require a deposit of 50% this is non refundable. the remaining balance must be paid 3 weeks prior before the cake is required.

I am open all year for face to face wedding consultations. (By appointment only) price is £25.00 for 1 hour non refundable. if you decide to go ahead with the booking this will be deducted from the final cost. I can also do a virtual video call via zoom or Teams if preferred and your taster cakes will be posted out to you.

You will be able to sample some cake and talk through your ideas. and I will design your dream wedding cake. I advise booking at least 8-12 months in advance to avoid disappointment.
If you collect your cake from Sprinkles wedding & cake designs we will not be liable for any damages after its left the premises.